TERMS AND CONDITIONS

Welcome to WWW.ANCORASWIMWEAR.COM (Web Site)

Please read these Terms and Conditions of Use applicable to the access and use of the service provided by ANCORA SM in the web site www.ancoraswimwear.com and/or other related websites.

This Terms and Conditions will apply to all visits to and use of the site as well as the content, information, recommendations, products and / or services offered to you on or through the site. By accessing and using the site, you accept these Terms and Conditions in full, in addition to any other law or regulation that is applicable to the site and the internet. If you do not agree to these Terms, please do not use the Web Site and exit immediately.

ACCEPTANCE OF TERMS

By accessing and/or using this site, the user admits to have read and understood these General Terms and Conditions and the Privacy Policies and accept and agrees with them, without limitation or qualification, and acknowledge that any other agreements between the user and ANCORA SM are superseded with respect to this subject

matter. If the user does not agree to accept these General Terms and Conditions and the Privacy Policies without limitation or qualification, please exit the site and cease all access to and use of the site.

In addition, when the user uses any service provided on this site, such as chat, email, social networks, contests, will be subject to this General Terms and Conditions and the Privacy Policies.

By accessing or using the site, that you are of legal age to enter into this agreement or, if you are not, that you have obtained parental or guardian consent to enter into this agreement.

OPERATOR OF THE SITE

The Site is operated by GRUPO SALOTEX S.A.S., (hereinafter GRUPO SALOTEX) Company legally constituted under the laws of the Republic of Colombia, identified with NIT. # 900656469 with Commercial Registration Number , of Bogota Chamber of Commerce, domiciled in Bogota city, in Street 90# 13 -31 Ofc 501.

CONTENT ON THE SITE

All of the content featured or displayed on the site, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is owned by ANCORA SM and its affiliated companies, its licensors and/or its content providers. All elements of the site including, but not limited to, the general design and the content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights.

Likewise, the use of content owned by third parties is expressly authorized by law. The contents on the website are protected by the norms on copyright, trademarks and by all applicable national and international standards.

The site, its content and all related rights shall remain the exclusive property ANCORA SM, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.

COPYRIGHT AND TRADEMARKS

The copyright in all content is and remains owned by ANCORA SM, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the site, you are authorized to view, play, print and download content found on the site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. You may not re-use any content without first obtaining the consent of ANCORA SM. For purposes of these Terms and Conditions, the use of any such content on any other website or networked computer environment is prohibited. You may not remove any copyright, trade mark or other proprietary notices from content found on the site.

MISUSE OF THE SITE

You are prohibited from using the site to post or transmit any user generated content  which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. ANCORA SM may deny you access to the site at any time in its sole discretion and which shall include situations where ANCORA SM believes that your use of the site is in breach of any of these Terms and Conditions and/or applicable laws.

LINKS TO THIRD PARTIES

The ANCORA SM site may contain links to other sites operated by third parties, including but not limited to third party sites showing ANCORA SM trademarks. These links are available for your convenience and are for the sole purpose of allowing access to these third party sites.

ANCORA SM does not guarantee or make any statement regarding the essence, quality, functionality, accuracy, fitness for a particular purpose, merchantability, as well as no statement about third-party sites or their content. A link to a third party site on the ANCORA SM website does not constitute sponsorship, endorsement, approval or any liability with respect to such third party site. ANCORA SM does not guarantee or make any statements regarding content offered on third party sites. The conditions of use and the privacy policy of any third party site may differ greatly from the conditions of use and legal notices that apply to the use of the ANCORA SM site.

Please read carefully the conditions of use of the third party sites to obtain more information about the Terms and Conditions of use and the Privacy Policy stated in such case.

GUARANTEE

 The site and content are free and proportionate “as is” without any kind of guarantee. The information on the site is for general information only and does not constitute any advice. ANCORA SM does not guarantee the use, validity, accuracy or reliability of the material in this site or any web site linked to this site, or the results of its use or any other situation with respect to this material.

ANCORA SM warns its clients that the information on this website may contain errors or inaccuracies, not be complete or updated. Therefore, ANCORA SM reserves the right to correct any error, omission or inaccuracy, change or update it at any time and without prior notice.

ANCORA SM cannot declare or guarantee that the Site is not interrupted or free of errors. ANCORA SM makes no warranties or representations regarding the use of the content on the site as to accuracy, accuracy, suitability, usefulness, timeliness, reliability, etc., or otherwise, in each case to the maximum extent permitted by applicable law.

LIMITATION OF LIABILITY

The use of the site is at your own risk. ANCORA SM does not assume any liability, including any liability for any damage or injury, including, but not limited to, loss of information or utilities, virus existence, results of use or inability to use the material on this site, lost business opportunities, Or any other damage, even if the user has advised us about the possibility of such damages, or for any claims of third parties, except as expressly stipulated herein.

Under the terms set forth herein, ANCORA SM assumes no responsibility for the information provided on the site, including, but not limited to, information regarding products and / or services, interest notes, opinions, practical advice and resolution of concerns. ANCORA SM does not assume any responsibility for problems or the impossibility of using the site or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions in communication, technical problems.

CHANGES TO THE TERMS

ANCORA SM reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. check the footer for notice of changed Terms and Conditions. If you continue to use this site after the changes to these Terms and Conditions have been posted, it will mean that you accept such changes.

SEVERANCE

Each provision of these Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

SHIPPING CHARGES AND TAXES

The customer will be responsible for the shipping, handling and insurance charges for the products and/or services that he purchases in ANCORA SM (except when there is free shipping method is available), as well as all sales taxes, value added taxes and any other taxes and charges that may be incurred for each offer of purchase accepted. All taxes caused by the purchase will be settled from the moment the customer makes his offer to purchase on this site, and therefore he can know the exact value that he must pay in favor of ANCORA SM, which will include all the concepts mentioned.

COLORS / PRODUCT DISPLAY

The ANCORA SM website aims to display product images as accurately as possible. However, we cannot guarantee that the color you see matches the color of the product, since the color display depends in part on the monitor you are using.

QUANTITY LIMITATION

ANCORA SM may, in its sole discretion, limit or cancel the amounts purchased per person, per user or per order. In addition, ANCORA SM reserves the right to refuse any orders you make. These restrictions may include orders placed by the same ANCORA SM website account, the same credit/debit card and orders with the same shipping or billing address.

SHIPMENTS AND DELIVERIES

COVERAGE

ANCORA SM has coverage in the whole United States Territor and most International territory.

SHIPPINGS

National orders are processed and deliveries as soon as the purchase payment is completed at www.ancoraswimwear.com. Orders placed after 2:00 PM will be processed and delivery the next business day. We do not ship on weekends.

The estimate delivery time for standard ground services is about 2 to 5 business days from the delivery (No available for Alaska, Hawaii, USVI)

The contracted logistics provider makes deliveries only on business days from Monday to Friday (Excludes Holidays) from 8:30 AM to 6: 00 PM.

NATIONAL COVERAGE

The deliveries in the USA territory, will be able to be realized under several shipping methods UPS offers. It goes from standard ground services to next day services. Standard ground services will take from 2-5 business days to deliver. All domestic shipments will be made through the logistics operator “UPS”. The shipping process starts from the moment the product leaves ANCORA SM warehouses and ends when it reaches the destination address through the logistics operator.

ANCORA SM shall not be liable for delays that occur with the delivery of orders, which are solely due to the logistic operator, including but not limited to meteorological conditions, interruptions in service or any other conditions.

 

ANCORA SM shall not be liable for delays that occur with the delivery of orders, which are solely due to the logistic operator, including but not limited to meteorological conditions, interruptions in service or any other conditions.

FREE SHIPPING

Free Shipping on orders over $150. Our free ground shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or Virgin Islands. Free shipping will go out in standard ground UPS service. If you wish to upgrade your shipping method, you must pay for any additional costs that are available in the moment of check out. Free ground shipping cannot be applied to previous purchases. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.

SHIPPING COST CALCULATION

When you select the city, state and the type of shipment, ANCORA SM will automatically calculate the shipping cost. The reight/shipping cost will appear as an additional item to the selected products and can be clearly identified before finalizing your order.

INTERNATIONAL COVERAGE

ANCORA SM makes international shipments to any part of the world where you are if your country is under the country dropdown menu in the moment of check out.

 

The deliveries outside the United States territory, will be sent through the logistic operator DHL

INTERNATIONAL STANDARD MODE

For international shipments only the standard mode is available, for which the delivery time is up to 5 business days counted from the delivery depending on how far is the country you are buying from. However, delays may occur for customs purposes.

All orders will be processed and delivery the same day, except for orders placed after 2:00 PM, which will be processed and shipped the next business day.

ANCORA SM is not responsible for delays that occur with the delivery of orders, which are due to customs or logistical reasons.

STANDARD MODE

For international shipments only the standard mode is available, for which the delivery time is 6 business days counted from the delivery. However, delays may occur for customs purposes.

All orders will be processed and delivery the same day, except for orders placed after 4:00 PM, which will be processed and shipped the next business day.

The Express mode is not available for international shipments.

ANCORA SM is not responsible for delays that occur with the delivery of orders, which are due to customs or logistical reasons.

CONFIRMATION ORDER STATUS

CONFIRMATION ORDER STATUS / PUCHASE

ANCORA SM will send the user an email with the confirmation of his purchase, specifying the units purchased, the type of shipment and/or any other requested service.

If you have made the payment of your purchase through the platform PAYPAL OR SQUARE, you will receive an email from part of it with confirmation and payment values. ANCORA SM is not responsible for delays that occur with the delivery of orders, which are due to customs or logistical reasons.

SHIPPING CONFIRMATION

ANCORA SM will send the user an email with the confirmation of his purchase, specifying the units purchased, the type of shipment and/or any other requested service.

If you have made the payment of your purchase through the platform PAY-U, you will receive an email from part of it with confirmation and payment values.

ANCORA SM will send the user an email with the confirmation that his order has been delivery with the logistics operator.

ANCORA SM through its logistics operator will take the products purchased to its destination. The user can verify the guide number through the logistic operator’s page and you can visualize the status of your guide maximum up to 24 hours after the guide is issued. This is due to updates on the pages of each operator.

CONFIRMATION OF TERMINATION

ANCORA SM will send the user an email with the confirmation that the logistic operator has delivered the product at the final destination and giving a message of appreciation to its users for the purchase made.

RETURNS AND GUARANTEES POLICY

PRODUCT RETURNS

RETURNS AND EXCHANGE

This Returns and Exchanges Policy applies to all purchases made through the website www.ancoraswimwear.com and only applies for US orders. We cannot accommodate returns for International orders at this time. For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise. Please try on garments over underwear Online purchases made through the Site are valid for exchange, credit, or refund within 15 days from the ship date.

ANCORA SM will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Merchandise must have all tags and liners attached and returned in original packaging.

 

Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is ANCORA SM discretion to decide if the returned suit has been soiled. If a suit is determined to be soiled, it will be returned to the customer at the customer’s expense.

Please note, special collections and designer collaborations may be subject to a return policy, that may differ from our standard return policy above.

RETURNS BY MAIL

At this moment we only accept returns via email.

  1. Please email us at info@ancoraswimwear.com with your order number.
  2. A customer service representative will review your request. If it is approved, you will be mailed a prepaid shipping label and return form, please print the shipping label and the return form.
  3. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  4. Place the pre-printed return label on the outside of your package. Please note that the return label is pre-paid, therefore, you will not be responsible for the return shipping cost.
  5. Drop off at your package at your nearest UPS office.

REFUNDS FOR ONLINE PURCHASES

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international addresses and international cards please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, efective, or the wrong item was sent to you.

REFUNDS WHEN PAID WITH PAYPAL

All returns of online purchases using PayPal are valid for exchange or store credit only or (we will refund the balance to your PayPal account) For better advice, contact customer service at info@ancoraswimwear.com or at +1 646  944 3749.

PRICE ADJUSTMENTS

ANCORA SM does not make adjustments to the prices in the event that any product goes into discount.

GUARANTEE ON DAMAGED PRODUCTS

If the user receives the defective or damaged product, ANCORA SM is responsible for exchange costs and relevant shipments, as long as the request is made during the 30 calendar days after the purchase or generation of the order and also if you followed our care instructions. if you receive a damaged or defective item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no cost.

For any warranty, the product goes through a review process by ANCORA SM quality department. If it proves to be a factory error, ANCORA SM will proceed to return the product for the same reference as long as it is available. If the product for any reason is sold out, ANCORA SM will proceed to issue a coupon for the net value of the product to be exchanged for any other product within the website. This review may take up to 15 business days from the date of application.

CARE INSTRUCTIONS

ANCORA SM suits are made of the finest imported fabrics from Colombia and there are trims and appliances that are delicate in nature. Many of our suits are similar to fine lingerie and must be cared likewise.  ALL of the suits can be worn in pool or ocean water, however they are not intended for arduous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed separately in cold water with very mild soap (we recommend specialty lingerie detergent) immediately after use. Lie flat separately or hang to dry.

PURCHASE AGREEMENT

CONTRACT TERMS

The contract between the user and ANCORA SM is perfected when the offer of purchase made by the user, is accepted by ANCORA SM. The contract will be governed by the terms defined in this document, which govern the sale of products and/or services offered on this website.

ANCORA SM services are only available to those users who have legal capacity to contract, as provided by current Colombian legislation. If the user does not have legal capacity to contract, we ask that you do not use the ANCORA SM website. In no case shall ANCORA SM be obliged to accept an offer to purchase.

BID SUBMISSION

ANCORA SM offers and extends to its users the invitation to purchase the different products and services that are stated and/or described on this website.

In order for ANCORA SM to consider a bid valid, it is necessary to comply with the following steps: enter the ANCORA SM page, select the products or services you wish to purchase, accept the Terms and Conditions of the page, fill in the customer personal data, select the payment method, fill in the data that depending on the payment method is requested, as well as any other information ANCORA SM deems necessary so that it can proceed to make the purchase.

Once approved and verified the payment, the offer is understood to be accepted by ANCORA SM. ANCORA SM approves the offer in the same process of payment of the user. However, at ANCORA SM discretion, it may accept or reject an offer.

PAYMENT CONDITIONS

Before submitting an offer to purchase, the user must accept the Terms and Conditions of this website and additionally accept the terms of payment of the corresponding price, in accordance with the means of payment available.

ANCORA SM makes available to the user a secure connection system for all the purchase offers, but in no case will ANCORA SM be responsible for the failures in the communications of banking or credit institutions, nor of the damages caused to the users in the event of an action or omission of said entities.

ANCORA SM offers payment platforms: PAY U LATAM and PAY PAL. The methods of payment that govern this relationship, are those that each payment platform offers.

PAYMENT METHOD

www.ancoraswimwear.com uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure. We accept the following forms of payment for online purchases trought PAY PAL and SQUARE plataforms

  • Visa
  • Mastercard
  • American Express
  • Discover

PROMOTIONAL CODES

On the checkout page above the Order Summary section, you may enter valid promo codes. Ancora SM promo codes are case sensitive so please be sure you are enter them as they are. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to give you the promotion on future orders. Additionally, current promotions are unable to be applied to previous purchases. All items purchase with a discount code of greater than 15% are final sale and are not eligible for exchange or store credit.

ORDER CHANGES

ANCORA SM does not keep your credit card information on file.  If there is an order change, sometimes we cannot make changes to your order without contacting you for your credit card information if a price adjustment is needed.

UNAVAILABLE SIZES

When a certain size or reference option does not show up in the menu, it means that we are currently sold out of that specific selection you are looking for. If you do not see the size you are looking for, please check back frequently as we are receiving inventory in a regular basis.

SHIPPING CHARGES AND TAXES

The user must assume the management and insurance charges for the products and/or services that purchases at ANCORA SM.

Likewise, the user is responsible for all sales taxes, value added taxes and any other taxes and charges that are issued for each accepted purchase offer. All taxes caused by the purchase will be settled from the moment the customer makes his offer to purchase on this site, and therefore can know the exact value that should pay to of ANCORA SM, which will include all the above mentioned concepts. We are required by the state of Florida to charge sales tax to any orders being shipped to Florida.

TRANSFER OF PROPERTY

The contract is understood to have been perfected with the offer acceptance by ANCORA SM. ANCORA SM may partially accept offers of purchase, in which case the contract will be perfected only for products and/or services accepted by ANCORA SM.

 

In the event of payment by the electronic payment platforms offered by ANCORA SM, in accordance with the conditions of this site, the property on the products and/or services will be transmitted to the user from the moment in which they are delivered and left the ANCORA SM facilities.

DELIVERY OF PRODUCTS

The products will be delivered to the address registered by the user in the offer and it can only be modified, before the product is delivered from ANCORA SM facilities.

It is understood that any person who is in the address where the delivery is to be made, is duly authorized by the customer to receive his order, and therefore ANCORA SM is exempted from any responsibility for the delivery made, as long as it’s do at the registered address on our site.

If no one receives the order at the indicated address, ANCORA SM will proceed to return the products and/or services to ANCORA SM, and the customer will be obliged to contact us within a maximum term of five (5) calendar days for us to proceed with the forwarding, in which case the expenses generated will be assumed by the client, and until they are not canceled, ANCORA SM will not be obliged to make the delivery again.
If the client does not proceed to request the return within the indicated period, or does not cancel the additional value for the reshipment, ANCORA SM may withdraw from the business, and will only be obliged to refund the amount paid for the products.

PRODUCTS AND / OR SERVICES

 ANCORA SM has as policy the updating and constant revision of the products and / or services that are exhibited in this site. ANCORA SM may modify and discontinue products and / or services at any time.

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